Grievance Procedure Under The Americans with Disabilities Act
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Desert Hot Springs. The City's Personnel Policies govern employment-related complaints of disability discrimination. The complaint should be in writing and contain information about the alleged discrimination such as the name, address, phone number of the complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:
Daniel Lopez
ADA/504 Coordinator, Engineering Technician
11999 Palm Drive, Desert Hot Springs, CA 92240
dlopez@cityofdhs.org
Phone (760) 329-6411, ext. 221
TTY through California Relay at 7-1-1
Within 15 calendar days after receipt of the complaint, Daniel Lopez or designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, Daniel Lopez or designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Desert Hot Springs and offer options for substantive resolution of the complaint.
If the response by Daniel Lopez or designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager or his designee. Within 15 calendar days after receipt of the appeal, the City Manager or his designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City Manager or his/her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by Daniel Lopez or designee, appeals to the City Manager or his/her designee, and responses from these two offices will be retained by the City of Desert Hot Springs for at least three years.
Notice Under the Americans with Disabilities Act
In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”), the City of Desert Hot Springs will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.
Employment: The City of Desert Hot Springs does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.
Effective Communication: The City of Desert Hot Springs will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the City of Desert Hot Springs; programs, services and activities.
Modifications to Policies and Procedures: The City of Desert Hot Springs will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in the City of Desert Hot Springs offices, even where pets are generally prohibited.
Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the City of Desert Hot Springs, should contact the office of the program, service or activity coordinator as soon as possible but no later than 72 hours before the scheduled event.
The ADA does not require the City of Desert Hot Springs to take any action that would fundamentally alter the nature of its programs or services or impose an undue financial or administrative burden.
Complaints that a program, service, or activity of the City of Desert Hot Springs is not accessible to persons with disabilities should be directed to:
Daniel Lopez, ADA/504 Coordinator
City of Desert Hot Springs
11999 Palm Drive
Desert Hot Springs, CA 92240
dlopez@cityofdhs.org
Phone: (760) 329-6411, ext. 221
TTY through California Relay at 7-1-1
The City of Desert Hot Springs will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy.
This notice is available in alternate formats from the ADA/504 Coordinator.