Investigating Complaints

Once a complaint is received, a Code Compliance Officer will conduct an inspection to determine whether a violation is occurring. If a violation is determined, the Code Compliance Officer will prioritize the violation as:

High priority violations: violations that pose an immediate or readily apparent threat to health, safety, or the environment, such as prohibited discharge into the stormwater system;

Medium priority violations: violations that do not constitute an immediate or readily apparent threat to health, safety, or the environment, but have the potential to do so if left uncorrected; or

Low priority violations: all other violations, such as signs, illegal parking, trash cans, etc.

The Code Compliance process will continue until compliance is achieved.